Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+.Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10.Remove "HP Support Solutions Framework" through Add/Remove programs on PC.HP Support Solutions Framework - Windows Service, localhost Web server, and Software Guide to Hints for Weight Loss, Pro Cooking Tips: Sauteing - The Quick Way To A Delicious Meal, Carbon Copy Pro Review- Does Mike Dillard's System Work.This tool will detect HP PCs and HP printers. Note: This tool applies to Microsoft Windows PC's only. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. If SELF TEST prints, then printer is ready for use or Software Installation.This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Once the initialization process is complete, the printer will print out a Diagnostic Page.ġ3. To verify printer functionality print a SELF TEST PAGE. Allow this process to complete and do not interrupt. If not, the printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Press OK.ġ2. If the printer has already initialized, then go to the next step. For HP Laser printers, click the Paper tab, click the Original Size drop-down, and then make sure the paper size matches the type of paper loaded into the printer. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. For most HP printers, click the Paper/Quality tab, and then continue with these steps. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.ĩ. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.ġ0. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printerġ1. Turn the unit on. Press Cancel to continue”.Ĩ. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. Message changes to “Hardware failure status Cleared. Press OK to clear”.ħ. Press and release the “OK” Button. If not there already, Arrow Key over to “Hardware failure status”,Ħ. Display should say “Hardware failure status: Clear. (on C8100 use Touch Screen)Ĥ. Display should say “Hardware failure status”. Press and release the “OK” button.ĭisplay should say “Support” and display the FW rev (something like R0616R)Ģ. Press and release the right arrow button until the display says “System Configuration Menu”. Press the “Setup” key and release both keys.Display should say “Enter Special Key Combo”C. Here are the remaining set of troubleshooting steps which should resolve the issue:Ī- Press and hold the “left arrow” key.B. This follow-up mail is in regards to the Activity ID:4067509 and the issue “Hp Photosmart c5180 All-in-one printer ”wherein we could not complete the troubleshooting steps. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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